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888fa takes the privacy of your information seriously — this page sets out exactly what data we collect, why we collect it, and what you can do about it. Access to our platform and the application of this policy depends on your local law and eligible regions.
When you create an account with us, we collect the information you enter directly: your name, contact details, and the payment method you connect — which may include bKash, Rocket or other supported local wallets available in Bangladesh. We also collect data generated by your use of the platform: session logs, device type, browser identifiers and interaction records within the lobby. This data lets us run your account, process wallet transactions, respond to support requests and keep your session consistent across devices. We do not sell your personal data to third parties. We share it only where it is strictly necessary — for example, when a payment processor needs your wallet reference to complete a bKash or Rocket transaction, or when we are required to respond to a lawful request. Retention periods vary by data type: transaction records are kept as long as required by applicable financial and legal obligations, while session and preference data may be cleared on a shorter cycle. The scope and enforceability of this policy depend on your local law and the eligible regions in which you access our platform. If you are uncertain whether this policy applies to your situation, the support routes listed further down this page are the right place to ask.
bKash wallet references are shared only with the payment processor handling your transaction. We do not store full wallet credentials on our side beyond the reference needed to match your deposit or withdrawal record.
Rocket transaction data is handled under the same rule: only the reference details required to reconcile your account balance are passed to the relevant processor. No additional financial identifiers are retained.
Device type, browser session and lobby interaction logs are retained to maintain account continuity across your phone and desktop. These records help us restore your session and resolve support queries faster.
Not every activity connected to your account falls under this privacy policy in the same way. Understanding what is inside scope — and what sits outside it — helps you know where to direct questions about your data. This policy governs data collected directly through the 888fa platform. It does not extend to services operated by third parties, even when those services are accessible from our site. Access to the platform and the reach of this policy depend on your local law and eligible regions.
Data you submit when creating or logging into your account — email, contact details, device identifiers — is fully within scope. We control how it is stored, how long it is kept and who can see it.
Transaction references generated when you use bKash or Rocket are within scope for the portion we process. Once data leaves our system to reach a payment processor, that processor's own privacy terms apply.
Pages you browse, game categories you open and lobby interactions are logged by us and are within scope. We use this data for session continuity and account support — not for resale or external profiling.
Links or tools on our platform that connect to external providers, game studios or payment networks operate under those parties' own policies. We do not control third-party data practices and cannot be responsible for them.
You have practical options when it comes to the data we hold about you. The most direct route is your account settings page — that is where you can review the contact details and payment references currently attached to your profile, and update anything that is no longer accurate. If you spot a discrepancy in a transaction record linked to a bKash or Rocket payment, the support team can pull the reference and check it against the processor log on your behalf. You can also ask us what categories of data we hold, request that we delete data we no longer need to keep for legal or operational reasons, and raise a question about how a specific piece of information is being used. Requests of that kind are handled through the published support routes on this page. We aim to acknowledge each request promptly and to give you a clear answer about what action we can take. Where local law limits what we can delete or share, we will tell you that directly rather than leaving the request unresolved.
Open the account settings page to see the contact details, device history and payment references we currently hold. Everything stored against your profile is visible from that single view.
If your contact information or wallet reference is outdated, update it directly in account settings. For records you cannot edit yourself, contact support with the relevant detail and we will correct it.
Questions about what we hold, why we hold it or how long we keep it can be directed to support. We will respond with a clear answer rather than a generic reference to this policy document.
Where we are not legally required to retain a record, you can ask us to delete it. Submit the request through the support contact route and we will confirm what can be removed and what must be kept.
If you have a question about your data, need to correct a record or want to understand how a specific piece of information is being used, these are the routes to reach the team. Use the channel that suits your situation — all three connect to the same support function that handles privacy and account queries.
The live chat widget is accessible from within your account. It connects you directly to a support agent who can pull your account record and respond to data queries in the same session.
For detailed requests — such as asking what data we hold or requesting a correction to a transaction record — email is the right channel. Use the address published in your account help section.
The help centre inside your account contains published answers to common privacy questions, including how transaction references from bKash and Rocket payments are stored and how to update your contact details.
We handle your data through a set of practices that you can verify through your account and through the support routes published here. Nothing in this section is a claim you have to take on faith — each point maps to a step or a route you can follow yourself.
We use cookies to keep your session active as you move between lobby sections on your phone or desktop. You can review and adjust cookie preferences through your browser settings at any time without contacting support.
Your login credentials and wallet references are stored with access controls in place. If you suspect your account has been accessed without your permission, contact support immediately through live chat or email.
We keep data only as long as we are required to — legally, operationally or for dispute resolution. Once a retention period ends, data is removed from active systems. Ask support if you want clarity on how long a specific record is kept.
When this policy changes in a material way, we will post a notice on the platform before the change takes effect. The version published on this page at the time you access it is the one that applies to your account.
These are the questions we receive most often about how your account data is handled. If your question is not here, the support routes in the section above are the right place to ask directly.
We collect the details you enter during account creation — name, contact information and any payment reference you add, such as a bKash or Rocket wallet number. We also log device type and session data generated when you use the platform.
We store only the transaction reference needed to match your deposit or withdrawal record. Full wallet credentials are not retained on our side. Once a transaction is processed, the reference is kept for reconciliation and dispute resolution only.
Your account settings page shows the profile data we hold. For a fuller picture — including session logs or transaction references — contact support through live chat or email and we will provide what we are able to share under applicable rules.
Go to account settings to update contact details or wallet references you can edit directly. For records locked at the system level, raise it with support — include the specific detail that needs correcting and we will action it.
We share data only when necessary: with payment processors to complete bKash or Rocket transactions, or when required by a lawful request. We do not sell personal data. Third-party tools linked from our platform operate under their own privacy terms.
Contact support via live chat or email with a deletion request. We will tell you which records we can remove and which must be retained under financial or legal obligations. Availability of this option may depend on your local law and eligible regions.